Hippo Sausage and Friends
Cart 0

FAQs

​We want you to have cool shit that makes you happy.

How Do I Place An Order?

First, you've got to put some gear into your shopping cart. Click on those clutch items you dig and add them to your hearts content. When you are satisfied with the amount of rad in your bag, you will then proceed to check out. We accept all major credit/debit cards or you can check out using PayPal. 

 

Shipping & Handling

US Postal Service is currently our only shipping provider. We are working toward offering more (cheaper and better) options in the future. Please understand that while USPS is the cheapest option for shipping, it sure as fuck isn't perfect:

  • First class international shipping is FREE

  • Need tracking? No problem, its an extra $3 shipped via First Class USPS
  • We also offer $9 Priority 2-3 day shipping with insurance ($50 coverage).

  • It is up to the customer (that'd be you) to file an insurance claim and follow up with the post office in the event your package is lost or damaged. Hippo Sausage & Friends are not liable for lost or damaged mail and we will not offer replacements for items lost or damaged in transit. If you receive a damaged package, or if your gear is lost in the mail, please contact your local USPS. 

  • Orders placed separately cannot be combined at a later date for lesser shipping. 

Please contact United States Postal Service with questions regarding tracking and shipping. Once we hand off a package to USPS, it is no longer in our jurisdiction and Hippo Sausage & Friends cannot help you locate your package as we are in no way affiliated with USPS. Their toll-free number is  1-(800) 275-8777

 

International Shipping & Handling

FREE First Class shipping all over the globe.

PLEASE ALLOW  THREE - FOUR WEEKS FOR SHIPMENTS OUTSIDE THE GOOD OL' U.S. of A. 

*Hippos are slow*

(and also, customs..)

 

Returns, Refunds, & Exchanges

You pay for return shipping and Hippo Sausage will refund your cash monies on purchases if you are dissatisfied with our products. All items must be returned in the condition in which we shipped it to you... that means if your dog eats it or your ex-psycho ran it over with their car, tough shit. 

However, Hippo Sausage will happily replace items with defects, we will exchange your item upon receipt of the damaged goods, just send us an email before you ship it so we know to expect it. While we strive to provide you with only the best items, sometimes we miss really little, itty bitty, tiny details. 

Hippo Sausage will not refund shipping costs.

 

Privacy Policy

Hippo Sausage & Friends will not share your info with anyone because we legally cannot, but also because we want to keep you all to ourselves.

 

*Hippo Sausage & Friends is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, please contact USPS with the number provided above.